Problem
Google Play Error Processing Purchase DF-BPA-09 happens quite often when trying to download an app. This problem won’t go away if you simply try downloading again, so you’ll need to go into the settings.
Solution
The problem is not due to individual users, but to Google Play itself, so we’re hoping it will be fixed in the near future. In the meantime, here is what you can do:
If this doesn't work, go on to the Google Play site on your PC and install the app that is giving you issues on your smartphone or tablet from there. When you go back to your device, the install should work.
Problem
Error caused when trying to download games or apps from the Google Play Store.
Solution
One fix for this issue is to clear the cache data for Google Play Services and the Google Play Store.
Now repeat the process above but replace Google Play Store with Google Play Services at step two and then attempt your download again.
If that doesn't work, don't worry, the issue has now been resolved and a fix is being rolled out in the next version of the Play Store app. Just make you have the latest Google Play Store APK and you shouldn't experience this error again.
Problem
Problem downloading or updating apps from Play Store.
Solution
Delete your Google Play Store data in Settings > Apps > All > Google Play Store > Clear data. Delete data from Google Services Framework as well (note: this will assign a new Google ID to your device, as if you had factory reset it, meaning your Google apps may temporarily act up afterward).
Delete your Google account on the device, reboot your phone and re-add your Google account in Settings > Accounts > Add Account > Google Account.
Problem
Interruption during update.
Solution
Go to Settings > Apps > All > Google Play Store and press Clear cache and Clear data. In the same place, scroll down to Download Manager and press Clear cache and Clear data for that too. Try the update again.
Problem
Error retrieving information from server.
First solution
Go to Settings > Apps > All > Google Play Store and select both Clear data and Clear cache. Do the same for Google Services Framework.
Second solution
Remove and re-add your Gmail account, restart your device and then re-add your Gmail account.
Problem
Error retrieving information from server.
Solution
Go to Settings > Apps > All > Google Play Store and select Clear cache and Uninstall updates. Do the same for Download Manager and Google Services Framework.
Problem
App could not be downloaded due to an error.
First solution
The usual, please: go to Settings > Apps > All > Google Play Store and Clear cache and Clear data. Also Clear cache and Clear data for Google Services Framework.
Second solution
Try removing your GMail account
Problem
Two or more apps with duplicate permissions
Solution
You need to find out what app has the same permissions as the one you're trying to install and uninstall the problem app. To do this, find the APK file for the app you are trying to install and attempt to restore the app using a Lucky Patcher backup. The tool should present a window alerting you to which app is producing the conflict. This is the app you need to uninstall.
Problem
Downloads and updates impossible.
Solution
Remove your Google account by going to the Settings for your device, then Accounts and Google. Hit Remove account. Reboot your Android and add the account once again. Next, in the Settings, go to Apps and swipe to All. Scroll down to Google Services, then click Clear data and finally Force stop.
Problem
Interruption of downloads from the Google Play Store.
Solution
The problem is that the cache of your device is full. Delete unneeded applications and files. Restart your smartphone in recovery mode by pressing the volume down, power and home buttons (for Samsung devices), or volume down and power (for most other devices).
This mode provides a few more options. Select Wipe cache partition by navigating between options with the volume rocker. Confirm using the power button.
Problem
Downloading the app works but it does not open once downloaded.
Solution
There is simply no more space on your Android. Eliminate all unnecessary data, such as music, videos or large applications.
Problem
Downloading applications or updates is impossible. If you use a proxy, remember that it may cause problems with the operation of the Google Play Store.
Solution
In Settings, find Apps (or Application manager), then swipe to All. Scroll down to Google Services and tap on Clear data and then Force stop. Do the same with the Google Play Store app and clear the cache from your internet browser.
Problem
You can’t download an app.
Solution
Try deleting the cache of the Google Play Store application. If this doesn’t work, delete all the Play Store application data, but please be advised that this will consequently delete all the settings that you’ve already made. As a last resort, remove your Google account, restart the device and enter it again.
Problem
Play Store error.
Solution
Go to Settings > Apps > All and select the app that's causing the problem, then select Clear cache and Clear data. Try again in Google Play Store.
Second solution
Install app through Google Play Store website.
Third solution
Disable Wi-Fi and download or update the app using mobile network data.
Fourth solution
Go to Settings > Apps > All > Google Play Store and select Clear cache and Clear data. Do the same for Google Services Framework.
FIfth solution
Remove your Google account, restart your device, re-add your Google account and try again.
Problem
The download is impossible and the request is 'forbidden'. This usually happens when two Google accounts are used to buy applications on one device.
Solution
Go the Google Play Store with the correct Google account. Uninstall the application in question. Try to get the app from Google Play again and click the purchase button.
Second Solution
Clear the proxy you have possibly set up, by going into the Settings, then choose Wireless and Networks (or More networks) and then Mobile Network. Select APN, which stands for Access Point Name and hit Clear Proxy Option. You can always reinstate the proxy afterwards.
Third solution
Another solution would be to erase your entire search history which you can do in the Play Store itself by choosing the Settings button. Next, select Clear search history.
Fourth solution
Try creating a new Google account and using it instead for the Play Store. Go to the Google Play, and select the menu button again. Then select Accounts and choose the New Gmail account. Then reinstall the app.
Problem
The download is impossible: error while syncing your Google account or insufficient cache memory.
Solution
Remove your Google account and delete any useless applications that are taking up space. Next, reboot your device in recovery mode. Select Wipe cache partition and start your device as usual. Don’t worry, your personal data won’t be deleted. Set up your Google account once again.
Problem
It’s impossible to install an application because of the Dalvik cache.
Solution
Under Settings, find Apps, then swipe to All and scroll down to Google Services. Here, select Clear data and then Force stop. Do the same on the Google Play Store app.
Note: If the problem is not solved, try deleting the Dalvik cache. To do this, enter the custom recovery mode (only if you have root). Another solution is to complete a data wipe/factory reset. This option applies to all users and can be done in recovery mode. Beware, it will wipe your data so make sure you have backed up everything you wish to keep.
Problem
Can't download app as there are too many currently installed.
Solution
Uninstall old and unused apps.
Problem
There is an error with your Google Play Store account.
Solution
Remove your account and login in with an alternate account.
Problem
The download is impossible because an update of the Play Store is in progress.
Solution
Wait a few minutes until the Google Play Store is completely upgraded. If the problem persists, go to Settings, then Apps, swipe to All and locate the Google Services. Tap on Clear data and then Force stop. Do the same with the Google Play Store application.
You have probably guessed by now that there is a standard way to alleviate some of these errors, so if you're experiencing a different problem to those mentioned above, you could try following the same steps. Always be careful when wiping your data or doing a factory/data reset, because this will get rid of your saved pics, files, contacts, and so on, so make sure you back up all your data beforehand.
Problem
Problems when installing Android apps from the Play Store.
Solution
First, get a refund from the Play Store, which you can do within 15 minutes of purchasing. To do this, select the repayment option in the Play Store. Next, go into the Settings of your device and choose Applications and swipe left until you see All apps. Now scroll down to Google Play and choose it. Here, select Clear cache. If the problem persists, choose Clear data as well.
Problem
You can't download an app.
First solution
Go to Settings, Apps, then swipe to All and scroll down to Google Services. Here, select Clear data.
Second solution
If you're on Wi-Fi connection requiring a web page login, ensure you are still logged in.
Third solution
Try another Wi-Fi network.
Fourth solution
Switch from Wi-Fi to mobile network data services. Only do this if you are comfortable using up data on your mobile plan.
Problem
You can't download an app.
First solution
Turn your Wi-Fi off and back on again, and then try to download or update the app in question.
Second solution
Delete your Google account, restart your device and add your account back again in the app Settings. You could also try using an alternative account.
Third solution
Go to Settings > Apps > All > Google Play Store and select both Clear data and Clear cache and finally Uninstall updates. Restart your device, open Google Play Store and try to download the app again.
Problem
Unknown.
Solution
You need a root manager to solve this one. If you have one, navigate to Data/data. In that folder, locate the package name of the app causing trouble (this can be found by looking at the URL of the app on the Play Store website). Delete the entire folder. Try reinstalling the app.
Problem
You can't download an app.
Solution
Remove your Google account. Remove all synced accounts. Go to Settings > Apps > All > Google Play Store and select Clear data. Restart your device and try again.
Problem
Can't download an app.
Solution
Remove Google account and re-add it, or try an alternate account.
Have you ever come across any other Play Store problems? Let us know in the comments below.